Privacy Policy

1. Introduction

Merexa Pty Ltd ("Merexa", "we", "us") is committed to protecting the privacy of users and visitors of our website and platform. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit merexa.com.au or use the Merexa construction operations platform.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, role and company details provided when you register or are invited to the platform.
• Support enquiries: Name, email, company and message content submitted through our contact or support forms.
• Usage data: Device type, browser type and interaction data when you visit our website.
• Project data: Information entered by authorised users into the Merexa platform, including project details, staff records, daily entries and documents.

3. How We Use Your Information

• To provide, operate and maintain the Merexa platform.
• To respond to support enquiries and demo requests.
• To communicate updates, notifications and service information.
• To improve our platform, features and user experience.
• To comply with legal obligations and protect against fraud.

4. Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share information with service providers who assist in operating our platform, or when required by law. Project data entered by users is accessible only to authorised users within your organisation based on role-based access controls.

5. Data Security

We implement industry-standard technical and organisational measures to protect your information, including encrypted data transmission, secure authentication, role-based access controls and regular security reviews.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Support enquiry data is retained for a reasonable period to resolve and track issues. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to access, correct or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at support@merexa.com.au.

8. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience. You can control cookie preferences through your browser settings.

9. Children's Privacy

Merexa is not directed to children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@merexa.com.au.